The customer’s opener wasn’t responding to remote control commands, though the wall panel controls worked just like before.
Our team first inspected the handset itself, and tried using it from different distances to test for reception issues. Next, they unplugged and inspected the opener to look for other problems. Finding none, they then tried reprogramming the unit after performing a factory reset and recalibrating it with the handset, which solved the problem!
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* $29 service call - deducted from the service
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